Hello fellow Human Services folks! We are currently looking at ways to expand access to technology, especially during this time when lack of access has become so apparent. Our Affiliate's currently manage cases for 100s of individuals and families per year, and we are looking at ways for them to use technology, such as SMS integrated with Salesforce, to engage their clients. I am hoping to hear any feedback, best practices, lessons learned, etc from other organizations that have engaged clients in this way. What were the barriers encountered - access to wifi or phones, lack of adoption, etc? Thank you for your insight!
