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We have had email alerts that send an email to the Opportunity Team Sales Manager when a certain field is completed. These have been working fine, until yesterday when instead of being sent to the Opportunity Team Sales Manager, 5 opportunities sent the email to the sales manager of the person amending the record.

 

Does anyone know why this would have happened?

 

#Sales Cloud  #Automation

6 Antworten
  1. 28. Sept. 2021, 16:33

    I was thinking the same thing - that it is looking at the user not the opp.

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