Hi, I'm trying to make a report that shows the waiting time for chat service. I found a field "waiting time" on "Details" at "Chat Transcript", but I can't find it to use in a report. What am I missing? Can anyone help me?
2 Antworten
Hi Llana,
Is this sorted out? If yes, please take a moment to mark the most helpful post as "Best Answer" to close off the string and help others in the community with similar questions. Thanks in advance!
