Hi guys, Just getting stuck on how to implement this logic! Shortly, I need to send out an auto-reply to a customer when a customer responds to an email alert received out of an existing related case. Looks like Email Message doesn't support email alert as an action for neither Process Builder and Workflow Rule. I built the below criteria: Incoming Email = True Case Record Type = Complaint Auto-response (checkbox) = False
#Service Cloud How would this be solved?
1 Antwort
For troubleshooting purposes, Please try adding different actions after checking the above criteria in Sandbox or Dev ORG. (Maybe an action for creating/updating a test record in any object).
Is that action is working when an email received?
