Hello everybody,

Is it possible to route incoming SMS messages to a user or queue based on the ownership of the associated object (contact, account, opportunity)? Ideally, I'd like incoming SMS messages routed to the queue that owns an opportunity. The queue that owns the opportunity, however, changes frequently, so creating a messaging channel that is related to that same queue doesn't really achieve what I want. If Queue A owns the opportunity today, and they create a messaging user for messaging channel A, and that end user responds tomorrow when the opportunity is assigned to Queue B, the message is still going to route to Queue A. Anybody have any ideas? 

Thanks in advance

Dave