Hi! I'm looking for a solution to | Salesforce Trailblazer Community

23. Feb. 2021, 23:51

Hi!

I'm looking for a solution to embed a post-chat survey in salesforce. Native post-chat survey described here: https://help.salesforce.com/articleView?id=sf.snapins_chat_configure_post_chat_survey.htm&type=5 required Salesforce Feedback Management License... which is quite a high price just for an option to display a survey after a chat session.

Do you know any alternatives or hacks? thanks

6 Kommentare

Tomasz Mączka (Perfect Gym)
26. Feb. 2021, 12:18
thank you all for your responses. I will go through surveyvista documentation - seems like it might work

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Salesforce Surveys

Salesforce Survey was introduced in the Spring 18 release. The group is for anyone who is using Salesforce Survey or wants to. In the Summer 19 release, Salesforce removed the creator license and now allows any authorized user to create as many surveys as needed. But you have to pay for Survey Responses after the first free 300. This limit is per org for the length of your contract. Unlimited "assessment" surveys are still included for free with Health Cloud. For others, response packs list for $300 for 1,000 responses. Contact your AE for details. In the Summer 20 release, Salesforce introduced a new package called Salesforce Feedback Management. The new product added the ability to map survey responses to other salesforce records, to merge data from existing salesforce records into survey questions, and overlaid all of this with customer lifecycle management and a heavy dose of Einstein. The product price is now $46,000 per org per month for unlimited responses.

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