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Topics#Customer ServiceFrage von Erin Goode
Erin Goode fragte in #Customer Service
16. Dez. 2020, 20:30

How to configure Queues to apply to all types of case origins?

I have cases coming into Service Cloud from 3 origins (Email, Web, Phone - via our app). Our Queues work for Email and Web cases but do not seem to work for Phone cases (majority of our reports) and I cannot figure out why or how to fix it. Help?
1 Antwort
  1. Adnan Muhammad Ashfaq (Systems Limited.)
    16. Dez. 2020, 20:52
    Hi Erin,

     

    If that doesnt work then write a workflow for this thing.

     

    Hope that helps. If yes then pls mark it resolved.

     

    Thanks,
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