I have have a process builder flow built on the Contact object and I only want it to trigger should a Contact be edited.
I do not want the flow to trigger if a Contact is manually created direct on the Contact object or if it is created via the Lead Conversion process.
I've seen a few posts stating to use the ISNEW() function and/or check the 'Do you want to execute the actions only when specified...' check box on the Criteria. Both of these actions work as expected when I create or edit a Contact direct on the Contact Object.
My issue is when I convert a Lead to Contact, I get the following errors:
Text:
Error: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_EXECUTE_FLOW_TRIGGER, The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 3015B000000A4hi. Flow error messages: <b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Contact your administrator for help.: [] Class.leadconvert.BulkLeadConvert.handleRegularContactInserts: line 367, column 1 Class.leadconvert.BulkLeadConvert.convertLead: line 99, column 1
And I also receive the following text in a Flow Aplication Error email:
Error element myPreWaitDecision_myWait_myRule_46 (FlowDecision).
The flow failed to access the value for myVariable_current.RecordType.DeveloperName because it hasn't been set or assigned.
If I deactivate the process builder flow, I can convert a Lead to Contact with no issues.
Any pointers or help on this would be greatly appreciated.
Many thanks,
Emma.
7 Antworten
Issue is now resolved :) I switched the RecordType.DeveloperName references to RecordType.Name.
I'm not 100% sure why this has resolved the issue, I can only think it has something to do with the custom trigger we have.
Thanks for your help.
