I am trying to create a workflow rule where I can send an email alert to case owner when a email comes in for a closed case.
So for that I am creting this workflow rule on "Email Message"
Evaluation Criteria: Evaluate the rule when a record is created
Rule Criteria:
Email Message: (Is IncomingEQUALSTrue) AND (Case: StatusEQUALSClosed)
Immediate Workflow Action : Send your email alert.
But the issue here is that I cannot find an option to add email alert in workflow immidiate actions section.
Please see the screen shot below:
Is this something which i cannot create on Email Message?
Any help will be really greatful.
Thanks in advance
3 Antworten
Hi,
As per below idea, its not possible to send email alert for Email Message Object. You may go through comments on this idea to find the possible workaround solutions:
https://trailblazer.salesforce.com/ideaView?id=08730000000DmymAAC