Skip to main content
Hi Experts

 

I am trying to create a workflow rule where I can send an email alert to case owner when a email comes in for a closed case.

 

So for that I am creting this workflow rule on "Email Message"

 

Evaluation Criteria: Evaluate the rule when a record is created

 

Rule Criteria: 

 

Email Message: (Is IncomingEQUALSTrue) AND (Case: StatusEQUALSClosed) 

 

Immediate Workflow Action : Send your email alert.

 

But the issue here is that I cannot find an option to add email alert in workflow immidiate actions section.

 

Please see the screen shot below:

 

unable to add email alerts to workflow rule

 

Is this something which i cannot create on Email Message?

 

Any help will be really greatful.

 

Thanks in advance
3 Antworten
0/9000