FavoritReid Churchill (Blue Cross NC) fragte in #Customer Service13. Sept. 2018, 17:23Has anyone experienced that cases are escalating outside of defined Org business hours? I am and can not determine why this is happening.3 AntwortenSortierenNach Datum sortierenNach "Am hilfreichsten" sortierenNach Datum sortierenMehr Kommentare laden...Reid Churchill (Blue Cross NC)13. Sept. 2018, 17:59Thank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.Kommentar hinzufügenAntwort schreiben...FettKursivUnterstreichenDurchstreichenListe mit GliederungspunktenNummerierte ListeLink hinzufügenCodeblockBild einfügenDateien anhängenLink-URLAbbrechenSpeichern0/9000Antworten
Reid Churchill (Blue Cross NC)13. Sept. 2018, 17:59Thank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.
