We are using omni channel for case management. In sandbox, when case appear, email body is visible in omni channel. But in production Email body doesn't appear.
Is this part of omni channel setting?
Thanks,
Utkarsha
1 Antwort
Hi Satakshi,
Are you perhaps referring to the feature below?
https://help.salesforce.com/articleView?id=service_presence_edit_work_item_details_with_compact_layouts.htm&type=5
Thanks!
