I am looking to implement a process around how to handle enhancement requests that we get from the users? Could you help me with the ideas on how it is handled in your org?
4 Antworten
Rishabh - We use an internal ticket process. It's based on a custom object and a screen flow that we have added to the Utility bar in our Lightning Apps. The user create a ticket via the screen flow and then that record is sent to different support users via email.
