Where should I check for Dashboard folder access?

Question

I have two Users, both using the same Profile and with the same account set up. One User is able to view a dashboard without issue, the other is unable to. What else should I check to correct this issue? The dashboard is showing an error for the majority of the reports; Error: The source report isn't available; it's been deleted or isn't in a folder accessible to the dashboard's running user. However, the reports are there and should be accessible to both users.

Geoffrey Flynn · Accepted Answer

If they can get to that error then they have access to the dashboard, which means it's a report folder issue. Drill into that specific report from the dashboard, see what folder it is in, and then check on the folder sharing. All sharing is done at the folder level

http://resources.docs.salesforce.com/204/11/en-us/sfdc/pdf/salesforce_analytics_folder_sharing_cheatsheet.pdf

Often times a report is often accidentally in a person's personal folder, which can then cause the issue

Lee Beardshaw · Answer

Thanks Geoffrey. It was indeed something simple to do with Report Folder access. The folder was only accessible by a Public Group which one user was not included in. This is now resolved... (Although, the last time the dashboard had been refreshed was on 13/10/16 so I'm a little unsure as to why they've only just reported the issue!)

Where should I check for Dashboard folder access?

Reports & Dashboards

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