In my org, I've set-up email-to-case and
No, initially, a customer raised a mail to above service address and a case got created. Salesforce Agent replied to it and customer read that.
Customer replied back on agent's reply but this time the email went to the email address mentioned in email address field and not service address/this email didnt get attached to the case that had got raised.
Please help coz, I tried a lot and not finding the reason why could it be so?
Thanks!!
14 Antworten
is your settings in Gmail has been configured correctly or do you have any filters..
Email to Case: Configure email forwarding from Gmail to Salesforce:
https://help.salesforce.com/articleView?id=000170989&type=1
