I need to create a report that shows all the cases that were assigned a particular case owner. I have a team that works Day 2 Support Cases and some get escalated to an internal sub group via assigning a particular queue in the Case Owner field. These cases might get worked and closed (and closed with the Case Owner being the individual that worked it) or sent back to our original Case Owner Queue.
Nonetheless, I want to know how many tickets are escalated to my sub group.
"Show me all cases that has Case Owner Alias 'X' within the Case History"
2 Antworten
I built this report and it returned 2 results. I don't think moving a case into a particular Case Owner / Work Queue is getting picked up by these activities you suggest I filter off of.
