Hello.
Would like to get some help from the community.
I am not able to enable Email-to-case directly in sandbox(Full Copy). Any idea how can i do it?
When i try creating a new sandbox(full copy), from prod, that setting is carried on to new sandbox.
The problem is i cannot refresh the sandbox. Will need a way to do it without a refresh.
thanks in advance.
1 Antwort
Suma,
Go to Set Up> Enter "Email-To-Case"> click on email-to-case. Check if it is enabled. if not please enable it. Then click NEW on the same page itself. Now, enter all the details like in below snippet.click on email-to-case. Check if it is enabled. if not please enable it. Then click NEW on the same page itself." style="display: block;" />
Once, you save it, you will receive an email. Please confirm that. Then come to salesforce and copy the Email Services Address (from the first snippet) and try to send an email to that address.
You will see new case in salesforce under todays cases list if you have this list view. Let me know if that helps.
