I still have all my permissions in our "support console" which is our custom built system. But when I try to use the salesforce lightning experience, I can see/edit cases, but can't find the option to reply to an email.
Thanks!
3 Antworten
Maddy, per the release notes, Email is not available for cases, campaigns, person accounts, or custom objects.
http://releasenotes.docs.salesforce.com/en-us/winter16/release-notes/rn_sales_email_sfx.htm
You may want to ask your adminstrator to move you back to Classic if this presents a problem until Salesforce updates this functionality in Lightning.
