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Topics#Data ManagementFrage von Donny Reblitz
Donny Reblitz (Tech Data) fragte in #Data Management
24. Okt. 2016, 21:43

Email-to-case with a hosted Exchange provider

I'm struggling with our current email services provider and hoping the Community can provide some guidance.  We are simply trying to setup email-to-case using a local hosted provider and so far have been unable.  We have setup ten different routing addresses with email services addresses that have all been verified.  Our email services provider has been able to successfully forward email to a Gmail address but have been unable to forward to the Salesforce email services address.

 

Any thoughts as to what we and/or our provider may be missing?
1 Antwort
  1. Jackie Doan (Xede Consulting Group, Inc.)
    25. Okt. 2016, 01:15
    Hi Donny,

     

    I'd open a case with Support. They can likely help you troubleshoot more quickly than we'd be able to. 

     

    Good luck!
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