Hello to all,
I'am tring to post in a salesforce Group a message when a case is created with a specific record type.
The case is created via the contact: The Support Component form within a community.
Global Action utilised in component assigns correct record type.
Case is created correctly.
When case is created in community process builder will not fire.
When case is created from with in salesforce process builders fiers.
Have checked process builder and conditions are
execute - when record is created
record type - is the same as in the global action (tried, both the 15 and 18 letter IDs)
Please advice.
Thank you in advance.
Hello Sakshi,
The above process builder fires correctly when the case is created from within Salesforce but fails to fire when the case is created from within the Community using the Contact Support Form component which is using the global action - New Community Case -
Thank you in advance!
