What about things like disaster recovery and contingency planning? For example, how will you route calls into your contact center if the internet is down and you use CTI integration?
1 Antwort
Hello Eric,
May I suggest joining the Service Cloud group and posting this question there as some people in this group might have more insights for you: https://success.salesforce.com/featuredGroupDetail?id=a1z3A000002vaXWQAY#.a0L3A00000Tc5qsUAB
Thank you.
