I'm trying to find a way of maximising our usage of Premier Success Support
The company I work for employs 2 competent & qualified Admins. Because Premier+ doesn't have a designated support contact and we have a very complex SF instance, it is quicker to instruct the admins to perform the basic support tasks rather than refering it to Administration Services
However I do think that we could use Premier Support and train our end users to start using it - rather than have them go straight to the Admins:
> Requesting Reports/Dashboard changes
> Customize the standard training to make it relevant to our instance
Does anyone have any experience of this? Or do you have any inventive way of using Premier+ Support?
Thanks
2 Antworten
Hi Dennis,
You should definitely check out the training available to you as part of Premier as Jeff mentioned. You can also ask your end users to try Trailhead to learn Salesforce. However, if you're looking to customize the standard training to make it relevant to your instance, I would suggest you try Whatfix (https://goo.gl/mgdVYY). It will help you create custom onboarding and training programs in the live environment of Salesforce with the help of walkthroughs. Your users will be guided through Salesforce step-by-step and will complete the workflows in real time. This means they'll actually be learning while doing their job.
Hope this helps!
