Can anyone please let me know all cases that is assign to me are not showing under Available - All presence status of Omni-Channel?

Question

Eric Praud · Accepted Answer

Omni channel routes to skills or queues (depending on your configuration), not to users, so unless the case is owned by a queue, omni channel will not push it again to you

Eric Praud · Answer

There is no routing configuration on your queue.   Go to Omni channel> Routing configuration in set up and make sure the queue is assigned to it

Can anyone please let me know all cases that is assign to me are not showing under Available - All presence status of Omni-Channel?

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