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Topics#Data ManagementFrage von Kevin Fennelly
Kevin Fennelly fragte in #Data Management
5. Juni 2013, 20:11

Can I create a field for "Last View Date" on Knowledge Base articles?

I would like to create a report of most viewed articles in a given quarter, but currently the Knowledge Base report package only allows you to filter articles by Created Date, Last Modified Date, First Published Date, and Last Published Date. It seems like I need to create a "Last Viewed Date". Has anyone done anything like this before?
6 Antworten
  1. Bill Greenhaw (Tahoe Dreamin' Salesforce Community Conference)
    5. Juni 2013, 20:26
    Looking at the data structure my guess would be no. Under KnowledgeArticleViewStat object there is only a viewcount field. The viewcount field simply is a counter and no other field to say date the articles were accessed.

     

    I am trying to think of a way to have APEX track all visitors into a different custom object and use that. Since this intrigues me I am going to look more into it and see if I can come up with anything.
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