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Topics#Data ManagementFrage von Kevin Fennelly
Kevin Fennelly fragte in #Data Management
1. Okt. 2012, 21:35

How do I deactivate Solutions in order to enable creating Knowledge?

I recently implemented Knowledge, but I'm having trouble deactivating Solutions. I'd like to enable my Support team to create Knowlegde articles directly from cases. I thought this would happen automatically when Knowledge was activated, but I was wrong. Can anyone point me in the right direction?

 

Thanks,

 

Kevin 
2 Antworten
  1. Brian Wenzl (Demand Solutions Group)
    2. Okt. 2012, 04:09

    Kevin, there are a couple places to check for starters.  1) in your Support Settings (Setup-->Customize-->Cases-->Support Settings) you can shut off "Suggested Solutions."  2)  In Solution Settings (Setup-->Customize-->Solutions-->Solution Settings) you can turn off Solution browsing.  

     

    Changing these two settings should remove Solutions from most, if not all pages.

     

    Hope this helps,

     

    Brian
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