How can I set up either by hierarchy, role or other way so NO user can delete my entries specifically under Cases where multiple users need to access the case?
For Example, I assigned a task, then there was an open case created by another user,
The user went in & deleted a file I attached how can I restrict that if the User still needs to add activities to the Case?
Thanks
4 Antworten
Re your second question, 'Queues', take a look here...
https://help.salesforce.com/htviewhelpdoc?id=customize_queues.htm&siteLang=en_US
