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When a customer emails a PDF into Salesforce using Email To Case, the PDF cannot be opened when clicking from the case.

 

This is a customer PDF, so I can't attach it here, but it looks like in a direct email the PDF is ~44k, while in Salesforce it's listed as ~75k.  I took a working copy of that same PDF through Outlook and pushed it into Salesforce, and got the same result (able to open from my email, unable to open in Salesforce).

 

Oh, the error you get trying to open in Acrobat after downloading the attachment is:

 

"There was an error opening this document.  The file is damaged and could not be repaired."

 

Thanks!
6 Antworten
  1. 3. Mai 2016, 14:55
    Nope, I tried that as well and it gives me the same error.
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