I have lots of time based workflows in the queue against this rule, with scheduled dates running to the end of 2016.
I know that before I change the workflow I need to delete the items in the queue but do I have to consider anything else? Do I need to trigger all of the existing records so that they appear in the queue again once I have changed the time to 30 days? I want to make sure that none of the emails are missed, or duplicated so I am a little worried about having to make these changes.
Many thanks.
2 Antworten
I'll add that since you need to trigger the records again, you don't really need to delete them from the queue first. You just need to make the workflow rule evaluate to False for those records, which will remove them from the queue. Then you can change your workflow rule however you want to. Then when you update the records to make the workflow rule evaluate to True again, they should be placed back in the queue.
