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Topics#Sales And MarketingFrage von Derek Hidey
Derek Hidey fragte in #Sales And Marketing
14. Nov. 2012, 21:44

Why is there a user profile called "External Who" that I cannot edit or find?

I'm trying to delete an Account record type, but it says that one of my user profile has it selected as the default. The user profile is called "External Who." When I try to click on it from the screen where it notifies me that it's using that record type as a default, Salesforce says I have insufficient privileges to view that user profile. I'm a System Administrator.

 

When I go to the "Profiles" section under "Manage Users," I don't see a user profile called "External Who." It's as if it doesn't exist. I also can't select that profile when editing a user. I can't see who created it or how. The biggest issue is that it is tied to the record type I want to delete.

 

Has anyone run into this before? How do I fix it?
25 Antworten
  1. Drew Dayton (Thumbtack)
    4. Feb. 2016, 18:51
    Here is an update on how to do this if you use the new Enhanced Profile User Interface.

     

    First thing to do is **disable** the Enhanced Profile User Interface checkbox in the User Interface

     

    Setup> Customize> User Interface> Setup Section> Deselect  Enable Enhanced Profile User Interface> Save

     

    Proceed with the following Steps:

     

    1)Follow this click path:

     

    Setup> Manage Users> Profiles> System Administrator> Navigate to Record Types> Click the Edit Link on the Object in question's Section

     

    At this Point you will be at the Edit Record Type Settings Page for the Object.

     

    2)Copy the URL from the address bar on your browser and paste it into note pad:

     

    https://naX.salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=xxxxxxxxxxxxxxx&tid=Opportunity&pn=System+Administrator&retURL=/xxxxxxxxxxxxxxx

     

    3)Now follow this click path

     

    Open the external who profile, (or any others you need to update)

     

    You might get an insufficient privileges, that is fine we just need the ID from the profile.

     

    4)Copy the 15 digit Salesforce Id from the URL in the Address bar of your Browser:

     

    yyyyyyyyyyyyyyy

     

    5)You are now going to replace the id in the Edit Record Type Settings Opportunity Page ( the first id number right after the "jsp?id=" in the URL ) with the Id from the Chatter Free User.

     

    This:

     

    https://naX.salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=xxxxxxxxxxxxxxx&tid=Opportunity&pn=System+Administrator&retURL=/xxxxxxxxxxxxxxx

     

    Should now look like this:

     

    https://na5.salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=yyyyyyyyyyyyyyy&tid=Opportunity&pn=System+Administrator&retURL=/xxxxxxxxxxxxxxx

     

    xxxxxxxxxxxxxxx was replaced with yyyyyyyyyyyyyyy

     

    6)Now copy the modified Url and paste it in the Address bar of your browser and hit enter.

     

    7)You will now be able to remove the value by highlighting it and selecting remove. Switch the Default record type to whatever you like and hit save.

     

    NOTE - If no Record Type is wanted the default will HAVE to be "-Master-"

     

    Once you are finished you can turn Enhanced Profile User Interface back on.
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