I have an email template for an auto-response for web-to-case. The case number field fills out properly, but the case description does not. When I do a merge & test, the description appears properly and is included in the test email I receive, however when I submit a case, the email doesn't include the description.
Any advice or pointers you can offer me will be greatly appreciated!
This is my template:
Here's what we got from you:
Request Number: {!Case.CaseNumber}
Case Description:
{!Case.Description}
Thank you
Here's the email I received after submitting the case over the web:
Here's what we got from you:
Request Number: 00018154
Case Description:
Thank you
Here's the email I received when I did a test/merge:
Here's what we got from you:
Request Number: 00018154
Case Description:
I'd like to expand the Idea Studio by one more cubicle space. Let's find someplace to move Susan. Then we can remove the standing desk, the cabinet and extra tables. Bring in one more round table. Remove the cubicle wall between her cube and the existing Idea Studio.
Thank you
4 Antworten
We are talking about the same template, right? Also does the field sometimes populate or is it always blank during the auto response?
