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Topics#Data ManagementFrage von Sara Monksfield
Sara Monksfield (RSC) fragte in #Data Management
13. Mai 2020, 14:50

Case owner if it doesn't meet the criteria for a queue?

We have queues for cases but if the criteria doesn't meet the queue, I want the case to remain owned by the person who created it.

 

How do I acheive this?  I can see how to make the default owner a queue or a user, but not the creator.
3 Antworten
  1. Eric Praud (Activ8 Solar Energies) Forum Ambassador
    13. Mai 2020, 15:09
    Hi Sara,

     

    You can create a case assignment rule with a rule entry where the sort order is the last one, add no criteria and select "Do Not Reassign Owner"
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