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Topics#Customer ServiceFrage von mahesh kumar
mahesh kumar fragte in #Customer Service
20. Jan. 2015, 10:54

service cloud Need answers

Universal containers is creating an inbound customer support contact center to handle questions about using in products. What should be considered when designing the contact center?

 

A. Average handling time and first call resolution time

 

B. Workflow management and customer satisfaction score

 

C. Automatic call distributor and interactive voice response

 

D. Agent skill-based routing and predictive dialler
1 Antwort
  1. Jeff May
    20. Jan. 2015, 14:09
    What you need is to go to the Developer Community and sign up for a free Developer Edition Salesforce org.  This Developer Edition has a Service Cloud license so you can learn the Service Cloud features before taking the exam you are prepping for.  Getting the answers from the Users here will not help you earn your certification.
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