how to restrict case comment visibility in case 'Write case notes'

Hi,

Is it possible to remove case comment from 'Write case note' ?

So, case comment should remain in the case related list

But not appear in case notes.

Please help me to do this .

Thanks in Advance!

Anjana

2 Antworten

Anjana Abhin (Capgemini)
3. März 2016, 14:34
@Richa. Can you please suggest how to do that ?

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