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Topics#Sales And MarketingFrage von Geoff Chalk
Geoff Chalk fragte in #Sales And Marketing
6. Feb. 2012, 16:23

Saaspoint Timetrack if I remove a license do I lose that users records

I want to remove a user from timetradck but don't want to lose their timesheet entries
1 Antwort
  1. Sai T (Raleigh Developer Group)
    22. Sept., 17:45

    Hi Geoff,

    Removing/deactivating a user's SaaSPoint TimeTrack license should not by itself delete the historical records that user created. The timesheet entries are Salesforce records and normally remain in the org. 

     

    The main thing to check is whether the TimeTrack package has any specific behavior tied to an active license or user status. Before removing the license, I'd recommend confirming with the package documentation/vendor and, if possible, testing it in a sandbox. 

     

    If you share the exact TimeTrack package/version, someone may be able to confirm the behavior more precisely. 

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