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Topics#Customer ServiceFrage von Antoine Leleu
Antoine Leleu fragte in #Customer Service
29. Juni 2012, 10:29

Problem to delete record type.

hello,

 

Object : Case

 

I would like delete 2 record type to come back with just a on master record type.

 

But when i want disactivate the record type, i have this message :

 

This record type Service Request Customer Prospect Phase cannot be deactivated because the following profiles use this record type as default.

 

Package License ManagerExternal WhoChatter External User

 

Problem, i'm Salesforce Administrator but i cant edit  this profiles.

 

Thanks for your help,

 

Antoine
40 Antworten
  1. Karanraj Sankaranarayanan (Auraforce Technologies Inc)
    29. Juni 2012, 10:37
    Antoine,

     

    Certain Profiles like the Chatter Free User can be assigned Record Types which cannot be removed by clicking an edit link in the Record Type Section of the Profile. This prevents Record Types from being deleted. In order to remove the record type from the Profile a URL 'Hack' must be performed.

     

     

    First, the Enable Enhanced Profile User Interface checkbox in the User Interface must be deselected:

     

    Setup> Customize> User Interface> Setup Section> Deselect  Enable Enhanced Profile User Interface> Save

     

    Proceed with the following Steps:

     

    1)Please follow this click path:

     

    Setup> Manage Users> Profiles> System Administrator> Navigate to Record Types> Click the Edit Link on the Object in question's Section

     

    At this Point you will be at the Edit Record Type Settings Page for the Object.

     

    2)Copy the URL from the adress bar on your browser and paste it into note pad:

     

    https://naX.salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=xxxxxxxxxxxxxxx&tid=Opportunity&pn=System+Administrator&retURL=/xxxxxxxxxxxxxxx

     

    3)Now follow this click path

     

    Setup> Manage Users> Profiles> Chatter Free User

     

    4)Copy the 15 digit Salesforce Id from the URL in the Adress bar of your Browser:

     

    yyyyyyyyyyyyyyy

     

    5)You are now going to replace the id in the Edit Record Type Settings Opportunity Page ( the first id number right after the "jsp?id=" in the URL ) with the Id from the Chatter Free User.

     

    This:

    https://naX.salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=xxxxxxxxxxxxxxx&tid=Opportunity&pn=System+Administrator&retURL=/xxxxxxxxxxxxxxx

     

    Should now look like this:

    https://na5.salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=yyyyyyyyyyyyyyy&tid=Opportunity&pn=System+Administrator&retURL=/xxxxxxxxxxxxxxx

     

    xxxxxxxxxxxxxxx was replaced with yyyyyyyyyyyyyyy

     

    6)Now take the modified Url and place it in the Adress bar of your browser and hit enter.

     

     

    *************This will seem to have taken you to the System Administrator's edit page but you are in the right place.******************

     

    7)You will now be able to remove the value by highlighting it and selecting remove. Switch the Default record type to whatever you like and hit save.

     

     

    All you need to do now is repeat this for any other Profiles in which it is necessary, then Deactivate and Delete the Record Type.

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