We don't want to create contacts for each incoming call, and would rather just put that data into the web name, web email fields... However, when creating a new case the "Web Information" panel group doesn't show up, even though I told it to NOT show up on edit only.
Even when editing a case, we can't access that field. How can we put data in that field?
Thanks
1 Antwort
Those fields are only fillable by Web To Case and Email To Case. Your best bet would be to just add 3 custom fields for name, email and phone and have a workflow that copies the values of their corresponding "Web" fields to your custom fields. Then only show your custom fields on your page layout.
