I have created a long list of statuses, assigned them to the corresponding Support Process. I have assigned the support process to a particular Profile (Sys Admin), so I can test. I am using this profile. However, when I go to the Cases page, and create a new Case, non of my new statuses are appearing, only the original statuses which are not even assigned to that support process.
Is there a step or two that I am missing here? I looked in some online documentation, and nothing is really providing the level of detail I likely need....
1 Antwort
An even more weird situation I just noticed. When I try to create a new case, I only see the old stasuses that have been in place for a while. However, when I edit an existing case, I now see all of the new statuses that I have added in the list.
however, this not helpful, because I am trying to make it so that users with a particular role only see particular values in several of the picklists/dropdowns
