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Topics#Customer ServiceFrage von Jon Berger
Jon Berger (Charles Schwab & Co.) fragte in #Customer Service
29. Aug. 2012, 17:12

Is there a way to lock a Case during editing so another user does not also edit?

We occassionally find that 2 users are working the same Case. Is there a way to prevent that?
1 Antwort
  1. Denis Augusto Valente (atile.digital)
    29. Aug. 2012, 17:17
    Create a validation rule on case

     

     $User.Id <>  OwnerId 

     

    In this premisse we're assuming that the case owner must have rights to edit the case.
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