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Hi all,

I have recently changed my duplication/matching rule for duplicates.

Now, I want to see a list of duplicates to enter in the record and delete them.

To do that I created a Report on Duplicate Records (as seen here https://help.salesforce.com/articleView?id=duplicate_management_custom_report_types.htm&type=5).

Unfortunately, the report shows me ALL the Duplicate Record Item (not only duplicate record based on modified matching rules, but also those record that was a duplicate in the past but those are no longer.

 

Can someone help me, please?

 

Tks

7 Kommentare
  1. 7. Dez. 2020, 17:04

    Hi Suzanne,

    You have to create a report type of all duplicate record item with contact.

    Then you have to pull in the count field (form edit layout in the page of record type).

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