Hi Guys, 

I'm looking to understand how you best convert Shield Event Monitoring and Exception Logging to drive alerts and notifications to kick off Incident Management processes?

In this particular case use, service Now is being used to integrate directly using APIs and is also able to create incidents from emails sent to specific email inboxes. 

Keen to be able to create an incident for things like (but not limited to):

• Event monitoring for key business transactions shows variation outside of thresholds (e.g. key processes start failing/running x seconds longer than average)
• Getting close to exceeding or exceeding platform governing limits
• Exception logs created in Salesforce (for exceptions we consider primary exceptions)
• Scheduled jobs exceeding a defined maximum run time/errors during scheduled job

Many thanks