Hi everyone:
Has anyone had experience with the "Potential Duplicate Records" pop-up window in Lightning not displaying the checkboxes to select and merge records?
As shown in the screenshot, the checkboxes that should appear in the left column beside the record names are not there, and I can't scroll any further left.
Thanks in advance!
Thanks, @Karen Juarez Lawson ! Yes, I realized that after I posted this question and had a face-palm moment.
However, our typical case is that the duplicate record should only be a Lead and not yet a Contact, hence we wouldn't want to convert the Lead into a Contact. Is there any way to work around this? I don't believe we can "downgrade" a Contact back to a Lead after conversion, yet we would still want to merge the Activity History from the Contact to the Lead.
