Hi All,
I have a requirement in marketing cloud, Journey Builder:
If a salesforce contact is updated, an email should be triggered immediately.
I created a journey with Automated DE (with query as I am not having any control on CRM, I didn't use salesforce data as source event).
Created attribute in CB, linked DE, Used Decision split with the conditions like "EmailAddress equal EmailAddress AND FirstName equal FirstName", now trying to send an email if these conditions fail.
I am not receiving any email eventhough the contact record is updated in CRM. Please let me know if I am missing something.
Thanks in Advance :)
Regards,
Hanuma P
Hello @Hanuma Pantham - I realize this post is old and you never received a response. However, I am trying to figure out the logic of a journey I did not originally create that has a decision split based on EmailAddress equal EmailAddress. Like you, no emails were sent because the condition failed.
Did you ever determine why it failed?
