Can you change the case status from the email/feed view in LEX Console like you can in Classic? See attached.
6 Kommentare
@Vincent Pham we have thought about that but it would be a fair amount of overhead to keep a status field on Email Message. We also have a good amount of Support Processes on Case which we use to show different status for record types. The classic console respects these natively.
lmk if I I'm missing something. Thanks!
