Case contact roles is listed in the Lightning (LEX) roadmap as "future release" and seems to have been stuck for at least the past 3 releases.

Does anyone have more accurate timing on when this feature will be supported in LEX? I am contemplating building custom functionality to support this missing feature from classic (CLX) as my users migrated from ZenDesk (ZD) and need to have persistent contacts listed on a case (which existed in ZD and works in CLX). I don't want to recreate something that SFDC is doing or planning to deliver soon but this is becoming a big issue for users and we need a short term solution. Note that switching between LEX and CLX for this feature is not a viable workaround.  #Service Cloud  #Lightning Roadmap