We moved to the Lightning experience, however, not all users can access it. Even with the green check box next to their name, when they login, they are still in classic and don't have an option anywhere to access it. It's not the profile type preventing this, some people can, and some can't with the same profile setup.
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@Marc Singh If you checked your custom profiles and they have the ability to access, the next thing I might check is environmental issues. Do all the users use the same browser and are on the same OS. My key recommendations here are Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari (in no particular order). I mention this as I excluded IE as it definitely has issues. On windows systems, IE is typically a default unless modified by a user or IT department.
