Hello Salesforce BAs!  I would like your feedback.  We are doing some clean-up of fields and sections on case records in my org.  I need to conduct elicitation with business users to find out which fields and case records they use, how they use them, how they define each field/section, and whether or not we can remove things from the layout.  Fun stuff!  Do you have favorite elicitation methods for this type of task?  @Admin to Admin Academy @* Salesforce Administrators *