Good Friday Morning to All!

I am on the hunt for a good #CTI Adapter #Dialer solution that is native to Salesforce.com.  Our sales team doesn't need all the fancy bells and whistles with predictive analytics.  What we do care about are these three key aspects:

1) Full integration into the Sales Cloud UI - hopefully with the ability to customize the interface some

2) Screen "pop" or call routing as it's known so when an inbound call comes through the dialer queries SF.com to determine if it can find a record match to a Contact and if not to an Account and brings that screen forward

3) Speed & performance - we don't want the dialer to slow down screen refresh rate or load times

I've surveyed the CTI dialer market and in my opinion many of the ISVs out there are pricey.  We are looking for value and not  something that's going to cost 1/2 of what our SF.com Enterprise license costs each month.

Any help, recommendations or insights would be greatly appreciated!  Thanks Community!

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