@Service Cloud Users  @No Code November  @Admin Tricks  @* Salesforce Administrators * 

Hi there,

for efficiency reasons I would like to create a new contact, and link it with my case right from the case view of the Service Cloud Console. I tried to make it happen via the Custom Console Component and using a global create action. However, all that shows up is a lookup field. I need a button to create a new contact.

This release note here says this is possible via a quick action, but after following the instructions all I can see is a lookup filter.

http://releasenotes.docs.salesforce.com/en-us/winter16/release-notes/rn_case_feed_quick_actions.htm#rn_case_feed_quick_actions

Any ideas?

Thx 

Johannes