I have booked a slot for SFDC DEV 401 certification last Sunday(16th Feb, 2014). But, when I tried to attend for the exam, I did not find the "Websentinal" Software which needs to be installed prior to the exam because of the system compatibility issues. And so, I couldn't start my exam.

I have opened a case with

requesting to reschedule my examination. I have received a mail with the case ID for the registered case. And, I did not receive any response till now. How can I check the status of my registered case. Please help me with this.

Thank you in advance.