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+2,800 points
Trail

Build Your Customer Service Management Toolkit

Get the best in customer service management education, from agent coaching methods to updates on the latest technology.

~4 hrs 10 mins
+200 points
Module

Customer Service in the Fourth Industrial Revolution

Learn about the technologies, trends, and generational shifts impacting contact centers.

~20 mins
+200 points
Module

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 mins
+400 points
Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~45 mins
+200 points
Module

Team Engagement for Customer Service Managers

Learn how to keep teams engaged through culture, collaboration, and transparency.

~20 mins
+400 points
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

~40 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~20 mins
+700 points
Module

Service Metrics

Make better business decisions based on customer service data.

~35 mins
~4 hrs 10 mins