Skip to main content
Build Your Customer Service Management Toolkit
Trail

Build Your Customer Service Management Toolkit

Get the best in customer service management education, from agent coaching methods to updates on the latest technology.

Start
+2,800 points
Intermediate
Customer Service Professional
~2 hrs 55 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Motivating and Empowering
  • Artificial Intelligence and Machine Learning
  • Account Management
  • Scheduling
  • Show More
  • Process Improvement and Optimization
  • Motivating and Empowering
  • Artificial Intelligence and Machine Learning
  • Account Management
  • Scheduling
  • Business Strategy
  • Business Operations
  • Customer Service
  • Business Leadership
  • Show Less

Products

  • Service Cloud
  • CRM Analytics
+2,800 points
Intermediate
Customer Service Professional
~2 hrs 55 mins
+200 points
Module

Customer Service in the Fourth Industrial Revolution

Learn about the technologies, trends, and generational shifts impacting contact centers.

~15 mins
+200 points
Module

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 mins
+400 points
Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~30 mins
+200 points
Module

Team Engagement for Customer Service Managers

Learn how to keep teams engaged through culture, collaboration, and transparency.

~10 mins
+400 points
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

~25 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~15 mins
+700 points
Module

Service Metrics

Make better business decisions based on customer service data.

~30 mins
~2 hrs 55 mins