Hello everyone,
I'm looking for clarification on the current behavior of Salesforce Organization-Wide Email Address (OWEA) verification.
Historically, when an Organization-Wide Email Address was created, Salesforce sent a verification email to the specified address. The recipient could open the email, click the verification link, and the address would become verified.
We are now seeing a scenario where selecting the verification link redirects the recipient to a Salesforce login page instead of completing the verification process.
A Salesforce Support representative indicated that, following a recent Salesforce release, the person opening the verification link may need to authenticate with Salesforce to complete the verification process. However, I have not been able to find any official documentation or release notes that describe this change.
The Salesforce documentation I found states that each organization-wide address requires verification and that an admin verifies a new organization-wide address by clicking the link in the email sent after creating the address, but I don't see any mention of a Salesforce login requirement for the recipient.
My questions are:
- Has anyone else observed Organization-Wide Email Address verification links redirecting users to a Salesforce login page?
- Is a Salesforce login now required to complete OWEA verification?
- If this behavior is expected, is there any official documentation or release note that explains the change?
- Is there a supported verification process for recipients who do not have Salesforce user accounts?
Any insight or links to official documentation would be greatly appreciated.
#Organization-Wide Email Addresses #Email Deliverbility #Information Security Salesforce #Setup & Configuration #Email
